Refund policy

Effective Date: July 5, 2020

At Echo Buds, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return within 7 business days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned with its original packaging, accessories, and any included documentation.
A valid proof of purchase or order number must be provided.
A clear, uninterrupted unboxing video is mandatory. The video must begin before opening the package and continue without cuts until the product and its condition are clearly shown. Return requests without an unboxing video may be declined.

2. Non-Returnable Items

For hygiene and safety reasons, personal care products are non-returnable and non-refundable, unless they are received damaged, defective, or incorrect.

3. Wrong, Damaged, or Defective Products

If you receive:

A damaged product,
A defective product, or
The wrong item,

please contact us within 7 business days of delivery.

A valid unboxing video is required to verify the issue. Once approved, we will provide instructions for the return or exchange process.

4. Exchanges

We only offer exchanges in the following cases:

You received the wrong product.
The product arrived damaged.
The product is confirmed to be defective.

Exchanges are subject to product availability. If the same item is unavailable, we may offer a suitable replacement or a refund at our discretion.

5. Return Shipping Charges

Customers are responsible for return shipping costs.

A fixed return shipping fee of PKR 250 applies to approved returns unless the return is due to our error (such as sending the wrong item or a confirmed defective product).

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved:

Online payments will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded to the customer's designated bank account.

Refunds are typically processed within 8 to 15 business days, depending on your payment provider or bank.

Shipping charges, if any, are generally non-refundable unless the return is due to our mistake.

7. Order Cancellation

Orders may be cancelled only before they have been shipped.

To request a cancellation, please contact us through:

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

8. Items Not Eligible for Refund

Refunds or returns may not be approved if:

The return request is made after 7 business days.
The product has been used, damaged by the customer, or is missing original accessories or packaging.
No valid unboxing video is provided.
The product falls under a non-returnable category.
The issue is caused by misuse, improper handling, or unauthorized repair.