Shipping policy

Effective Date: July 5, 2020

Thank you for shopping with Echo Buds. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Coverage

Currently, Echo Buds ships only within Pakistan.

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are processed within 2–3 business days after order confirmation.
Cash on Delivery (COD) orders require a verification call before they are processed and shipped.
Orders are processed only on business days. Processing may be delayed during weekends, public holidays, or due to unforeseen circumstances.

3. Delivery Time

After your order has been shipped, the estimated delivery time is:

3–4 business days for most locations in Pakistan.

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other factors beyond our control.

4. Shipping Charges

Free Shipping is available on all orders with a total value of PKR 2,999 or above.
Shipping charges for orders below this amount will be calculated and displayed during checkout, where applicable.

5. Courier Partners

To ensure reliable delivery, we work with trusted courier services, including:

PostEx
BlueEx

The courier partner assigned to your order may vary depending on your delivery location and service availability.

6. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email.
An SMS with tracking details.
The ability to track your order through our website's tracking page.

Please allow some time for tracking information to become active after your order is dispatched.

7. Cash on Delivery (COD)

Cash on Delivery (COD) is available across eligible locations in Pakistan.

Before shipping a COD order, our team may contact you by phone to verify your order. Orders that cannot be verified may be delayed or cancelled.

There are no additional charges for choosing the COD payment method.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us. Any additional shipping costs for re-delivery may be the responsibility of the customer.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Echo Buds is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, phone numbers, or recipient details provided during checkout.